Support
Questions, a card that won’t scan, or a purchase problem? Write to us and we’ll get back to you.
Emailsupport@cartavalo.comCommon questions
Is Cartavalo free?
Yes. You get 5 free scans every day and a collection of up to 50 cards, and the value of every scanned card is always shown. Cartavalo Pro unlocks unlimited scans, an unlimited collection and price history, with a yearly plan (7-day free trial) or a one-time lifetime purchase.
Which cards does it recognize?
Pokémon TCG cards printed in English, German, Italian, French and Spanish, from the first sets to the latest. More games and languages are coming.
Where do the prices come from?
From Cardmarket, Europe’s largest trading card marketplace, updated daily. Prices in other currencies are converted from euros. Values are market estimates, not appraisals.
Are my photos uploaded?
No. Cards are recognized on your iPhone, and the photos stay on your device.
How do I cancel a subscription?
On your iPhone, open Settings, tap your name, then Subscriptions. Cartavalo also reminds you 2 days before a free trial ends.